Carpetcleaning N19 Service Terms and Conditions

These Terms and Conditions set out the basis on which carpet cleaning services are provided in the United Kingdom by Carpetcleaning N19. They apply to domestic and commercial customers who book a cleaning appointment, request an estimate, or accept a service quotation. By making a booking, you agree to be bound by these terms, which are designed to create a clear, fair, and lawful arrangement for both parties. The aim of these terms is to explain the service scope, the booking process, payment obligations, cancellation rules, liability limits, waste handling responsibilities, and the legal framework that governs the agreement.

For the purposes of these terms, references to we, us, and our mean the service provider operating under the Carpetcleaning N19 brand. References to you and your mean the customer or authorised person placing the order. These terms should be read together with any written quotation, job confirmation, or pre-service instructions issued before the appointment. If there is any conflict between a quotation and these terms, the quotation will apply only to the extent of that specific service booking and these terms will otherwise remain in force.

We reserve the right to amend these terms from time to time. Any changes will apply to future bookings only unless otherwise stated. It is your responsibility to review the applicable terms before confirming a new appointment. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force, to the fullest extent permitted by law.

The booking process begins when you request a quotation, submit service details, or otherwise ask for a cleaning appointment. We may ask for information about the type of carpet, the size of the area, the condition of the fibres, access arrangements, parking restrictions, stairs, furnishings, staining, and any prior treatments. This information helps us provide an accurate estimate and allocate suitable equipment, products, and personnel. A quotation is usually based on the information supplied by you and may be revised if the actual condition or scope differs at the time of service.

Once a quotation is accepted, the booking will be confirmed either verbally, in writing, or by another agreed method. A confirmed booking means a time slot has been reserved for you, but it does not guarantee completion of all requested tasks if on-site circumstances prevent safe or practical work. You must ensure that the premises are accessible on the agreed date and time, and that any relevant instructions are provided in advance. If the property is not ready, or if access is delayed, we may need to reschedule the service and charge additional waiting or wasted attendance fees where reasonable.

Customers are responsible for ensuring the areas to be cleaned are reasonably clear of small items, valuables, and fragile objects unless we have agreed to move them as part of the service. Where furniture moving is included, it will only cover items that can be moved safely by one or two operatives using standard professional practice. We may refuse to move items that are heavy, unstable, damaged, hazardous, or likely to cause injury or property damage. Any special requirements should be made known at the booking stage, including concerns relating to pets, children, allergies, water supply issues, or building restrictions.

Payments are due in accordance with the quotation or invoice issued for the service. Unless otherwise agreed in writing, payment is due immediately upon completion of the work. We may accept bank transfer, card payment, cash, or another agreed method, depending on the booking type and operational arrangements. If a deposit is required to secure the appointment, this will be stated clearly at the time of booking. Deposits are usually non-refundable except where we cancel the appointment or fail to provide the service for reasons within our control.

All prices quoted are based on the information available at the time of estimate and may be subject to variation if additional work is required or if the actual conditions differ from those described. Examples include extensive staining, excessive soil build-up, contamination, additional rooms, unreported fabric issues, or the need for specialist treatment. If any increase becomes necessary, we will explain the reason before proceeding wherever reasonably possible. You will not be charged for work that we have not agreed to carry out.

Late or failed payment may result in debt recovery action, recovery of administrative costs, and suspension of future services. If you dispute any element of an invoice, you should notify us promptly and clearly identify the item in question. Undisputed amounts must still be paid by the due date. We may also request payment in advance for repeat customers, larger commercial jobs, or services involving significant materials or labour. Any discounts or promotional offers will apply only as stated and may be withdrawn without notice for future bookings.

Cancellations and rescheduling must be made with reasonable notice. If you need to cancel or change an appointment, you should notify us as soon as possible. Where notice is given within a reasonable timeframe, we will usually offer an alternative date subject to availability. If you cancel at short notice, we may retain any deposit or charge a cancellation fee to cover lost time, travel, or resource allocation, especially where the appointment slot cannot be rebooked.

If we need to cancel or reschedule due to illness, unsafe conditions, equipment failure, adverse weather, or another legitimate reason, we will aim to provide prompt notice and offer a new appointment. Our liability for cancellation will be limited to the return of any prepaid amount for services not yet delivered, unless otherwise required by law. We are not liable for indirect losses arising from a change of date, including missed meetings, tenant turnover, or delayed handover, unless such losses arise from our negligence and are recoverable under applicable law.

We may also cancel or suspend a booking if you fail to provide access, if the premises are unsafe, if the service requested differs materially from the booking details, or if payment terms are not complied with. Where we attend and cannot carry out the work for reasons outside our control, a call-out or wasted attendance charge may apply. This reflects time spent travelling, preparing equipment, and reserving staff for your appointment.

Liability is limited to the fullest extent permitted by law. We will use reasonable skill and care in providing carpet cleaning services and handling property. However, carpets, rugs, upholstery, and related materials can react differently depending on fibre content, age, dye stability, prior cleaning history, underlay condition, previous chemical treatments, moisture sensitivity, and hidden wear. Because of these variables, we cannot guarantee complete stain removal, colour restoration, or uniform appearance. Any estimates about likely outcomes are given in good faith but are not guarantees.

We shall not be liable for damage caused by pre-existing defects, weak seams, loose fibres, shrinkage due to manufacturing issues, colour bleed from unstable dyes, hidden contamination, or deterioration resulting from age or improper prior treatment. You are responsible for informing us of any known risks, including recent dyeing, patch repairs, moth damage, water damage, or delicate natural fibres. If you ask us to proceed despite an identified risk, you do so at your own risk to the extent permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a particular booking shall be limited to the amount paid or payable for the service giving rise to the claim. We are not responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of data.

Waste regulations and environmental responsibilities are an important part of our operations. We aim to dispose of waste water, contaminated residues, disposable materials, and packaging in a lawful and responsible manner in accordance with applicable UK environmental requirements. Where waste is generated as part of the service, we will handle it in a way that is consistent with local rules, safe practice, and the nature of the material involved. Customers must not ask us to dispose of prohibited substances, hazardous chemicals, asbestos-related materials, sharps, or other controlled waste unless this has been expressly agreed and lawfully arranged.

You are responsible for telling us if there are any known contamination risks within the premises, including oils, bodily fluids, pests, mould, solvents, adhesives, or chemical residues. If we believe a job involves regulated or hazardous waste, we may refuse to proceed, suspend the service, or require additional safety measures and charges. Any waste removed from the property in connection with the service remains subject to applicable disposal rules, and we may engage licensed carriers or specialist facilities where required by law.

All materials left behind after cleaning, including used cloths, filters, packaging, and recovered debris, may be removed by us for lawful disposal or recycling where practical. You must not interfere with or repurpose waste containers, cleaning residues, or any sealed items designated for disposal. If the property has special waste procedures, such as managed commercial disposal arrangements, you must disclose them before the booking is confirmed. Failure to do so may result in additional charges or cancellation of the appointment.

Access, preparation, and customer obligations form part of the service agreement. You must ensure that electricity, water, and reasonable access are available unless we have agreed otherwise. If equipment cannot be used because a supply is unavailable, unsafe, or unsuitable, we may need to delay or reschedule the appointment and charge for attendance if appropriate. You should also provide accurate information about parking, entry codes, loading restrictions, lifts, or other access constraints that may affect the job.

We will take reasonable care to protect surrounding surfaces and furnishings, but you should remove small, valuable, or fragile items before the appointment. Where carpets are cleaned in occupied premises, it is your responsibility to allow adequate drying time before heavy foot traffic resumes. We are not liable for inconvenience caused by drying periods, temporary odours from safe cleaning products, or minor variations in finish that are common to professional cleaning processes. Any aftercare advice we provide should be followed to reduce the risk of re-soiling or damage.

These terms are intended to operate alongside your statutory rights as a consumer, where applicable. Nothing in this document affects rights that cannot legally be waived, including rights under the Consumer Rights Act 2015 for services to be provided with reasonable care and skill. If any issue arises, both parties should act reasonably and promptly to address it. If a remedy is available, we may choose to re-clean the affected area, reduce the price, or offer another appropriate solution before any formal claim is pursued.

Governing law and disputes are governed by the laws of England and Wales, unless your booking is made and performed entirely in another part of the United Kingdom and mandatory local law requires otherwise. Any dispute arising from or connected with these terms, the booking, or the service shall first be raised in good faith so that both parties may attempt to resolve the matter informally. This includes providing relevant details, photographs where appropriate, and a reasonable opportunity for inspection or remedy.

If a dispute cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, except where consumer law permits proceedings elsewhere in the United Kingdom. These terms are written in plain language to support transparency and fairness, but headings are for convenience only and do not affect interpretation. The invalidity of one clause shall not invalidate the whole agreement, and no failure to enforce a right shall be taken as a waiver of that right.

By booking or accepting service from Carpetcleaning N19, you confirm that you have read, understood, and agreed to these carpet cleaning service terms. You also confirm that the information you provide is accurate to the best of your knowledge and that you will cooperate with reasonable service requirements. These terms represent the full agreement between the parties concerning the service, unless amended in writing or replaced by a newer version applicable to your booking.