Carpet Cleaning N19 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning N19 provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and the service provider.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Client means the person, company or organisation booking the services.
Company means the carpet and upholstery cleaning service provider trading as Carpet Cleaning N19.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any additional services agreed in writing between the Client and the Company.
Premises means the property or location where the Services are to be performed.
Technician means an employee, contractor or representative appointed by the Company to carry out the Services.
2. Scope of Services
2.1 The Company provides professional carpet, rug and upholstery cleaning and related services at residential and commercial Premises.
2.2 The exact scope of the Services, including the areas to be cleaned, type of cleaning process and any additional treatments, will be confirmed at the time of booking or in a written confirmation provided to the Client.
2.3 The Company reserves the right to decline to provide Services if, in the opinion of the Technician, the Premises are unsafe, inaccessible or present a risk to health and safety.
2.4 Any timescales given for the completion of Services are estimates only and may vary depending on the condition of the carpets and furnishings, access, parking availability and other factors outside the Companys control.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted contact and booking methods. By placing a booking, the Client confirms that they have the authority to do so and that the information supplied is accurate and complete.
3.2 The Company will confirm the booking by verbal or written confirmation. A booking is not considered accepted until it has been confirmed by the Company.
3.3 The Client is responsible for ensuring that full access is available to the Premises at the agreed date and time, including providing accurate entry instructions such as door codes or key arrangements where applicable.
3.4 The Client must inform the Company at the time of booking of any specific requirements or concerns, including delicate fabrics, existing damage, significant stains, pet issues or allergies, so that the Company can assess suitability of the cleaning method.
4. Client Responsibilities Before Cleaning
4.1 The Client must ensure that the areas to be cleaned are reasonably clear of small items, breakables, toys, cables and personal belongings before the Technician arrives.
4.2 The Company is not responsible for moving heavy furniture, electrical appliances or fragile items unless expressly agreed in advance. Any assistance provided with moving furniture is at the Clients risk and the Company accepts no liability for damage to items that should reasonably be moved by the Client.
4.3 The Client must ensure that adequate lighting, electricity and running water are available at the Premises for the duration of the Services.
4.4 Children and pets must be kept away from the work areas during and immediately after cleaning until carpets and upholstery are fully dry.
5. Pricing and Quotations
5.1 Prices will be provided to the Client based on information supplied at the time of enquiry or following an inspection, if carried out.
5.2 All quotations are given in good faith but are subject to change if the information provided by the Client is inaccurate or incomplete, or if the actual condition or dimensions of the carpets and furnishings differ significantly from what was described.
5.3 If additional work is required that was not included in the original quotation, the Company will inform the Client and obtain agreement to any revised charges before proceeding.
5.4 Unless specifically stated otherwise, prices are quoted per job or per area and include the labour and cleaning materials required to perform the agreed Services.
6. Payments and Charges
6.1 Payment is due in full upon completion of the Services, unless alternative arrangements have been agreed in writing in advance.
6.2 The Company accepts payment using the methods advised during the booking process. The Client is responsible for ensuring that funds are available and that the chosen payment method is valid.
6.3 For commercial Clients or account holders, payment terms may be subject to separate written agreement. In the absence of such agreement, payment is due immediately upon completion of the Services.
6.4 The Company reserves the right to charge interest on overdue invoices at the statutory rate, accruing daily from the due date until the date of actual payment.
6.5 Where a deposit or prepayment is required, this will be clearly communicated at the time of booking. The booking may not be confirmed until the deposit has been received.
7. Cancellations, Rescheduling and Access
7.1 The Client may cancel or reschedule a booking by giving notice to the Company. The amount of notice required and any applicable charges will depend on how close to the appointment time the cancellation or rescheduling occurs.
7.2 The Company may apply a cancellation fee if the Client cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the agreed time.
7.3 If the Technician is unable to gain access to the Premises, or if the appointment cannot proceed due to circumstances within the Clients control, the visit may be treated as a cancellation and a call-out or cancellation charge may apply.
7.4 The Company reserves the right to cancel or reschedule an appointment at any time due to circumstances beyond its reasonable control, including but not limited to illness, vehicle breakdown, severe weather or issues with equipment. In such cases, the Company will use reasonable efforts to offer an alternative appointment.
8. Service Standards and Limitations
8.1 The Company will carry out the Services using reasonable care and skill, using methods and products considered appropriate for the type of carpet or fabric being treated.
8.2 While every effort is made to achieve the best possible results, the Company cannot guarantee that all stains, odours or marks will be completely removed. Stain removal results depend on the age, nature and cause of the stain, prior attempts at cleaning, and the fibre type.
8.3 The Company does not guarantee that carpets or upholstery will be completely dry by any specific time after cleaning, as drying times can vary depending on ventilation, temperature and material.
8.4 The Client should follow any aftercare instructions provided by the Technician, including recommendations on ventilation and time before walking on carpets or using upholstered items.
9. Damage, Liability and Limitations
9.1 The Company is insured for public liability and will, where applicable, process claims in accordance with its insurance policy terms and applicable law.
9.2 The Client must notify the Company of any alleged damage or dissatisfaction with the Services within 48 hours of completion. The Company reserves the right to inspect the alleged damage or issue at the Premises before any remedial action or compensation is considered.
9.3 The Company will not be liable for pre-existing damage, wear, discolouration, shrinkage, loose seams, fraying, sun damage or defects that become more apparent after cleaning.
9.4 The Company will not be liable for dye bleed, texture changes or other issues where the carpet or upholstery is unsuitable for the cleaning method requested by the Client and the Client has insisted on proceeding against the Companys advice.
9.5 The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the Services provided on the specific visit during which the loss or damage occurred, except where such limitation is not permitted by law.
9.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded or limited under applicable law.
10. Waste Handling and Environmental Regulations
10.1 The Company aims to comply with all applicable waste, environmental and health and safety regulations when carrying out Services and handling waste generated in the course of cleaning.
10.2 Standard household waste such as small amounts of dust and general soiling collected during carpet and upholstery cleaning will normally remain at the Premises, for disposal by the Client using regular household waste facilities, unless otherwise agreed.
10.3 Where the Services generate liquid waste, soiled water or residues, these will be disposed of in accordance with applicable regulations. The Client must provide reasonable access to appropriate drainage points where required.
10.4 The Company does not remove large quantities of waste, construction debris, hazardous substances or items that require specialist disposal. If the Technician encounters such materials, the Client may be advised to contact an appropriate waste disposal contractor or local authority service.
10.5 Cleaning products and solutions are selected with safety and environmental considerations in mind. The Client should inform the Company in advance of any allergies or sensitivities so that suitable products can be used where reasonably possible.
11. Health and Safety
11.1 The Company takes reasonable steps to ensure that all Services are performed safely, in accordance with relevant health and safety requirements.
11.2 The Client must inform the Technician of any known hazards at the Premises, including loose floor coverings, faulty electrical sockets, slippery surfaces or other risks that could affect the safe delivery of the Services.
11.3 The Client must ensure that passageways and work areas are kept clear during the visit, and that children and pets are kept away from machinery, chemicals and wet surfaces.
12. Complaints and Service Issues
12.1 The Company aims to provide a reliable and professional service. If the Client is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible.
12.2 Where a complaint is received within 48 hours of completion of the Services, the Company may, at its discretion, arrange for a Technician to revisit the Premises to inspect the issue and, where appropriate, attempt to rectify it.
12.3 Any further remedies, including partial refunds or compensation, will be considered on a case by case basis, having regard to the nature of the complaint, any evidence provided and the limitations set out in these Terms and Conditions.
13. Privacy and Data Protection
13.1 The Company collects and processes personal information such as names, addresses and contact details for the purpose of managing bookings, providing Services and, where permitted, communicating with Clients about their appointments.
13.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell personal data to third parties and will only share information where necessary to deliver the Services or where required by law.
14. Amendments to Terms
14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, operational requirements or service offerings.
14.2 The version of the Terms and Conditions in force at the time of the booking will apply to that booking. Continued use of the Services after any changes have been notified will constitute acceptance of the revised terms for future bookings.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
16.4 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings.
